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Product Returns
Product Returns

Your Name: Your Email:
Your Order Number: Phone Number:
Product(s) Being Returned: Serial #(s):

Action Desired:
 Exchange for the correct item
 Exchange for a different item
 Replace with the same item
Additional Information:
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We truly appreciate your business and want you to be 100% satisfied. If not completely satisfied with your purchase, return it within 30 days of shipment date for a refund, store credit, or exchange. Refunds are for the value of the equipment only, minus the cost of any applicable fees. Both outbound and return shipping are your responsibility for any item purchased.

In order to increase efficiency and eliminate confusion we only accept return requests in writing via our online return form. Processing returns online reduces our operating costs. These savings are then passed along to our customers allowing us to offer the lowest prices for musical instruments online period! Please do not call to return your order as you will only be redirected to this page!

Once you complete our returns form our returns department will evaluate your return request and get back to you via email as quickly as possible. You will receive detailed instructions via email that will explain how to return your product(s). Please remember that all return requests and questions can only be addressed via email through our online form or emailing Please allow up to 72 hours (not including weekends) for response from our returns department. During our peak return season (the few weeks following the winter holidays), please allow up to 1 week for processing of return authorizations.


  • General Return Instructions
    • Return everything in its original condition!
      • For a refund to be considered, items must be in original condition, show no signs of wear, and be received back within 30 days from date of shipment. Please be careful because jewelry, belt buckles, snaps and zippers can easily scratch instruments.
      • Include all original packaging, accessories (e.g. power adapters, mouthpieces, etc.) and paperwork (e.g. owner's manual, warranty card, etc.).
      • Include a copy of the packing list; clearly indicate your reason for returning.
    • Do not write on the original box, manual or warranty!
      • Please do not write on the manufacturer's box, manual, or warranty card until certain you will keep this purchase. If the manufacturer's box, manual, or warranty card are written on, a 25% restocking fee will apply upon return of the product.
      • Write your RA# on the outside shipping box, NOT the manufacturer's box.
    • Repack and double box using clear tape ONLY!
      • Reseal the manufacturer's box with CLEAR tape only.
      • The customer will be held responsible for merchandise until it safely reaches our warehouse. To protect your return, double box your shipment to prevent damage, using all original packing materials.
      • Write the RA number on the outside shipping box, NOT on the manufacturer's box.
    • Insure package and save the tracking number!
      • Insure the return for the full value of your purchase.
      • Ship your items back with a trackable service like FedEx or UPS. We are not responsible if your return merchandise gets lost in the mail.
    • Allow 2 weeks for return processing!
      • Returns take approximately two weeks to clean and process.
      • Credit card purchases are credited back to the original credit card.
      • All other purchases are refunded by company check.
    • Returning Stringed Instruments!
      • Stringed instruments priced at $1,999.00 or more must be returned within 10 days of shipment. Should you decide to return you shipment, pack your return carefully to prevent damage in shipment. All returns must:
        • Include a Return Authorization Number;
        • Be in the original packaging complete with all collateral materials such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the instrument;
        • Be in brand-new condition, showing no signs of w